Blog

How to Build Systems Around Community Without Losing the Human Touch

By 
Martha Essien, CMX Fellow
, 
October 8, 2026
October 8, 2026
Community is about people, but the work around it needs structure. Here's how to systemise repeatable tasks so you have more room for real connection.
Keep Reading
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

The Community Career Map: A Free Template for Community Managers and Teams

No items found.
What do community professionals need to focus on in order to reach that next level in their career? Introducing the CMX Community Career Map
Keep reading

The Top Community Professionals and Communities of 2022

No items found.
Meet the 2022 Community Industry Awards winners! Celebrating the achievements of the best in the industry. %%sep%% %%sitename%%
Keep reading

The Finalists of the 2022 Community Industry Awards

No items found.
Meet this year's Community Industry Awards finalists! Celebrating the achievements of the best in the industry. %%sep%% %%sitename%%
Keep reading

Your plate is too full: How to Reevaluate Priorities in your Community

Career Development
Community managers often have too much on their plates. This guide will help you reevaluate your priorities and determine which programs are driving the most business and member value. You'll also learn how to scale down or hand off programs, and how to hire new team members.
Keep reading

How to Spend your First 90-Days in a New Community Role

Career Development
New community role? This step-by-step guide will help you conquer the first 90 days, build relationships, set goals, and start creating a thriving community.
Keep reading

CMX 2021: A Year in Review

No items found.
%%title%% %%sep%% Every year, the CMX HQ team steps back and reflects on the last 12 months. Join us for a trip down memory lane!
Keep reading

The Community Spotlight featuring Serena Snoad

The Community Spotlight
Explore Serena Snoad's remarkable journey as the Online Community Manager at Alzheimer's Society, UK
Keep reading

How to Use NPS in Your Community

Business Impact and Proving ROI
Learn how to use Net Promoter Score (NPS) to measure the success of your community.
Keep reading

How to Close a Community

No items found.
Deciding to close a community can be hard. As community managers, we pour so much love, energy, and time into our programs.
Keep reading

How to Measure and Report on Community Value

Business Impact and Proving ROI
Learn how to measure and report the value of your community effectively with insights into different types of value creation, metrics-based assessment, and member-generated value.
Keep reading

Meet our 2022 Judging Committee!

No items found.
%%title%% %%sep%% Introducing the incredible community professionals that will be helping decide this year's winners!
Keep reading

The Community Spotlight featuring Katie Ray

No items found.
The Community Spotlight series celebrates the work and accomplishments of the incredible folks who are leading the CMX Connect Events program.
Keep reading