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How to Build Systems Around Community Without Losing the Human Touch

By 
Martha Essien, CMX Fellow
, 
October 8, 2026
October 8, 2026
Community is about people, but the work around it needs structure. Here's how to systemise repeatable tasks so you have more room for real connection.
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The 2024 CMX Community Industry Awards Winners Are In!

Community Industry Awards
Discover the winners of the 2024 CMX Community Industry Awards, recognizing outstanding communities & professionals.
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The CMX Summit 2024 Scholarship Program is Here!

CMX Summit
CMX Summit's 10th year calls for celebration! Be part of it with the 2024 CMX Summit Scholarship Program.
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Why CMAD 2024 Should Be a Day on Your Radar

Community Management
Let's make CMAD 2024 the best one yet! Share this guide and spread the word about the amazing work community managers do every day.
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A Decade of Community: Let's Celebrate at CMX Summit 2024!

CMX Summit
10 years of fostering connections, sparking ideas, and community passion. 10 years of YOU. And now, we're about to celebrate it all with the most epic CMX Summit 2024 ever.
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Celebration Begins! Announcing the Finalists for the 2024 CMX Community Industry Awards

Community Industry Awards
The wait is over! The 2024 CMX Community Awards finalists are here.
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Announcing the End of the CMX Communiteer Program

CMX Announcements
The CMX Communiteer Program is coming to an end, but its impact will continue to be felt. Thank you to our Communiteers for helping to make the CMX Community a thriving space!
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9 Tips for Integrating AI into Your Community Strategy

Community Management
Community managers, this is your guide to AI integration. Learn 9 essential strategies to leverage AI for enhanced community engagement and management.
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Moving Forward in the CMX Community

CMX Announcements
Moving Forward in the CMX Community - A Message From Beth
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Introducing the 2024 CMX Community Industry Awards Judging Panel!

CMX Community Industry Awards
The 2024 CMX Awards are here! Meet the incredible judges who will help us recognize the top communities and community professionals in our industry.
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Introducing Nina: Your AI Community Assistant

CMX Announcements
Learn about Nina, our new AI community assistant who can help find what you’re looking for when it comes to community building. So go ahead, ask Nina a question! Nina can help you take your community to the next level.
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A Sneak Peek into CMX Summit 2023 with Ilker Akansel: Exploring Community Intentionality

CMX Summit
Join Ilker Akansel and Jennifer Serrat in this CMX Summit 2023 Preview as they discuss the importance of intentionality in community management.
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CMX Summit 2023: Insider Tips for an Unforgettable Experience

CMX Summit
Get ready for CMX Summit 2023 with insider tips from the CMX Team!
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A Deeper Look at CMX Summit 2023: Shine - Building Sustainable Communities

CMX Announcements
Unlock insights from CMX Summit 2023: Shine on building sustainable communities. Explore sustainability, diversity, equity, and inclusion's role in meaningful connections.
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CMX Masterclass Recap: How to Grow, Innovate, and Plan for Intentional Rest in Community Leadership

CMX Masterclass
Self-care is essential for community leaders. When you take care of yourself, you're better able to connect with your community members and create a positive and supportive environment. Learn how to incorporate self-care into your daily routine and create thriving communities.
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Inside the CMX Summit 2023: Shine Agenda

CMX Summit
Explore the agenda of CMX Summit 2023: Shine! Dive into insightful sessions, connect with experts, and shape your community journey.
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Meet the All-Star Additions to CMX Summit 2023:Shine!

CMX Summit
Discover the fresh faces in the CMX Summit 2023: Shine speaker lineup. Get ready to be inspired by thought leaders in the community industry!
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