CMX Summit 2024: Big News & An Incredible Workshop Lineup!

Ana Levidze
March 5, 2024
May 3, 2024

It feels like we were celebrating our 5th anniversary just yesterday, and here we are, hurtling towards our 10th year (can you believe it?!). To mark this milestone and show our immense gratitude for your incredible support over the past decade, we've been cooking up some exciting changes for CMX Summit 2024!

We've decided to include the workshop day in ALL regular CMX Summit 2024 tickets! This means that everyone who purchases a regular CMX Summit ticket will automatically have access to all the workshops following the talks on April 25th. That's right, no more juggling schedules or separate tickets. Workshops will be held on April 26th.

Ready to dive into the details? We've got the scoop on all the amazing workshops waiting for you (keep reading!)– and let's just say, you might want to grab your ticket before they disappear!

So, enough chit-chat, let's get down to business!

Revealing the Incredible CMX Summit 2024 Workshop Lineup!

Show Me the Data: Proving the Business Value of Community - Led by Rebecca Marshburn and Josh Grose

In this two-hour workshop, Rebecca Marshburn and Josh Grose, Heads of Community and Growth at Common Room respectively, will walk you through strategies and technical how-tos for measuring and reporting on your community programs, health metrics, and business impact.

Along with special guests, they'll share actionable ideas for refining your ideal customer profile (ICP), measuring the contributions of specific community cohorts (like ambassadors or influencers), reporting on membership growth that's crucial to your business strategy, and capturing relevant context from qualified prospects that power your sales team's successful outreach. 

Conflict Resiliency in Community Management - Led by Ruth Diaz and Molli Aronce

Join Ruth Diaz (Co-founder and Core Vision Owner (CVO) at inPath XR) and Molli Aronce (Global Community Developer at VorteXR) for a workshop aimed at empowering community managers with the skills to navigate community conflict. 

This session focuses on building emotional fluency using the Deepen, Orient, Transform (DOT) Model framework, providing a robust foundation for understanding conflict dynamics at every level. Participants will learn how to identify and work with conflict archetypes, apply emotional intelligence, and use the DOT Model to promote constructive dialogue. Additionally, it will cover training strategies for moderators. Ideal for those committed to creating inclusive and supportive environments.

Deliberative Meetings and Wicked Problems: An Introduction to Deliberative Engagement - Led by Martin Carcasson

Join Martin Carcasson, Ph.D., and the director of the Colorado State University Center for Public Deliberation, for this two-hour workshop about how to engage diverse perspectives and controversial issues more productively. 

This workshop covers an explanation of the concept of wicked problems (a key tool to shift conversations to a more effective framing), an exploration of social psychology and brain science that helps us understand why we are so divided and how we can change that, and an exploration of deliberative engagement tools to help elevate your conversations, sharpen your facilitation skills, and transform how your community communicates. 

Demonstrating Value Through Storytelling: Proving the ROI of Community - Led by Lauren Turner

Join Lauren Turner for this hands-on, interactive workshop. Discover the art of uncovering essential data about your community and mastering the narrative to substantiate business value. Through hands-on exercises, including data analysis and generative AI prompt engineering, participants will acquire the skills to source pertinent metrics, interpret insights, and craft compelling stories that resonate. Discover innovative techniques to translate community engagement into compelling narratives that resonate with executives, driving recognition of community management’s role in fostering customer advocacy, renewal, upsell, and cross-sell.

Get Your CMX Summit 2024 Ticket Today!

So, are you ready to dive into these amazing workshops and connect with fellow community rockstars? We thought so.  Tickets are selling fast, so grab yours before they disappear here

Ana Levidze
Community Content Manager
March 5, 2024
May 3, 2024

Share this post

Sign up to our community newsletter

Get insights and the latest community trends in your inbox.

More from the blog