Blog

How to Build Systems Around Community Without Losing the Human Touch

By 
Martha Essien, CMX Fellow
, 
October 8, 2026
October 8, 2026
Community is about people, but the work around it needs structure. Here's how to systemise repeatable tasks so you have more room for real connection.
Keep Reading
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.

Why Taking Your Community Activity Offline Is Worth Your Time

Community Events
Why Taking Your Community Activity Offline Is Worth Your Time - The ROI of Taking Your Community Experience Offline. Pearls of wisdom from Ruggy Joesten of Yelp.
Keep reading

How to Motivate Your Community Superstars

Community Engagement
Jake McKee walks us through the do's and don'ts of rewarding community superstars critical to the health and growth of any online community
Keep reading

User Generated Content: Examples, Why It Works, and Why It Matters

Community Management
Leon Papkoff walks us through examples of User-Generated Content and why it's so effective a strategy for a variety of different business models to engage their communities.
Keep reading

18 Ideas to Help You Better Incorporate Community Feedback into Your Product

Community Management
Explore 18 strategies for managing community feedback and idea boards to enhance product development.
Keep reading

Writing Community Guidelines You Can Stick To

Community Management
Writing community guidelines that you can stick to isn’t easy. But if you break the process down into distinct steps, you’ll be well on your way to success. This article will give you some tips and tricks for crafting the perfect community guidelines that you'll be able to stick to.
Keep reading

The 7P’s of Community: The Framework for Building Community Belonging

Business Impact and Proving ROI
The 7P's of a community is a simple framework to help build communities, organize members, evaluate success of the community and more. Learn more with CMX.
Keep reading

5 Steps to Convince Your Boss – #CMXSummit is the Place to Be

CMX Summit
Want to attend CMX Summit, but need that extra boost to help convince your boss that the investment is worth it? We got your back.
Keep reading

What to Measure and Why: How to Track Community Engagement

Business Impact and Proving ROI
Guest contributor Saira Mortier walks us through some key metrics to measure for any community to establish how engaged that community's members are!
Keep reading