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How to Hand Off Your Community (Without Losing Your Mind—or Your Heart)
By
Beth McIntyre
,
October 27, 2025
October 30, 2025
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The Community Spotlight
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Why Community is the Next Phase of Customer Experience
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Why the Community Industry Needs a Clear Career Path
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Community talk drafting
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Does Community Fall Under Product, Marketing or Customer Service?
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Which department does community fit under in your company? We discuss the pros and cons of community in each department.
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Case Study: How Shapeways Integrates Community and Product Strategy Using their "Voice of Customer" Team
Business Impact and Proving ROI
How the "Voice of Customer" team connects community and product at Shapeways. Natalia Krasnodebska discusses.
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Applying the Psychology of Persuasion to Community Management: Q&A with Nathalie Nahai
Career Development
Community managers are experts in human interaction. But how well do you understand the psychology of community? Learn from Nathalie Nahai!
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Meet Cindy Au: The VP Who Built the Kickstarter Community Team from 5 to 30 People
Career Development
How did Kickstarter build their community team? VP of Community Cindy Au tells us. FInd out how she did this.
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Want to Hire an Online Community Manager? Better Answer These Questions First
Community Management
Hiring the right community manager is crucial for your company's growth. Learn how to make an informed decision by answering five essential questions to guide your hiring process.
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Announcing CMX Summit Speaker, Richard Millington - The Psychology of Communities
CMX Summit
Explore the secrets of community building with Richard Millington at CMX Summit NYC.
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How to Create Cooperative Communities: Lessons Learned from Community Architect Amy Jo Kim
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How to Prove You're Building the Right Community Using the Customer Development Model
Business Impact and Proving ROI
Danya Cheskis-Gold discusses how to use the customer development model to prove you're building the right community.
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How to Drive Customer Retention Using Community with Lessons from Zynga and eBay
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Discover how Zynga and eBay have made use of community to drive customer retention. An article you definitely must read!
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Why Companies Should Work with their Community to Build Products in Public
Business Impact and Proving ROI
Why companies and startups should build their products in public - Ryan Hoover discusses the benefits of this.
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How to Leverage Ownership Bias to Build Community
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Community as a Professional Discipline
Career Development
A discipline is defined as "a branch of knowledge, typically one studied in higher education." Most professions can be looked at as a discipline.
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How to Leverage Passion to Scale Your Community: Lessons from TED, Levo League, HuffPo and Spark Capital
Case Studies
Community lessons from TED, Levo League, Huffington Post, and Spark Capital on how to scale your community.
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