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What Keeps a Community Running Beyond Engagement

By 
Martha Essien, CMX Fellow
, 
August 6, 2026
Active communities aren't always sustainable ones. Learn the three layers — engagement, operations, and systems — that keep a community running without burning out its manager.
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CMX Summit Wrap-Up: Lessons from Each and Every Talk at San Francisco 2014

CMX Announcements
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Lessons in Building Movements through Community Action from Douglas Atkin, Global Director of Community at Airbnb

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Shira Levine Shares Community Strategy for Consumers and Marketplaces

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15 Community Growth Hacks from Polyvore CEO Jess Lee

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Marcus ‘djWHEAT’ Graham on Creating Your Community Strategy as You Go

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How Erica Kuhl Proved the ROI of Community at Salesforce - to Marketing, Support, and Product

Business Impact and Proving ROI
Want to see how community can drive real business value? Explore Erica Kuhl's journey building the Salesforce community & the metrics she used to prove it.
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Andrew Hyde Founded Startup Weekend – Here are His Four Pillars of Community

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The 6 Signs You Need to Hire a Community Manager

Career Development
How do you know when to hire a community manager? We'll walk you through the signs, plus five good reasons not to hire.
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How to Host Amazing Community Events: Advice from Pros at Yelp, Eventbrite, and Product Hunt

Case Studies
How to host community events with advice from the pros at Yelp, Eventbrite, and Product Hunt
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Announcing CMX Summit Keynote Jess Lee, CEO of Polyvore, the Fashion Community That's 20 Million Members Strong

CMX Summit
CMX Summit keynote speaker Polyvore's CEO Jess Lee on how to build a community that's 20 million members strong.
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How Creative Outlets Make You a Better Community Builder

Career Development
Why you should have creative outlets as a community builder? What can you start doing creatively to strengthen your community today?
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The Fascinating Psychology Behind the Yelp Elite Program

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Announcing CMX Workshop with Robin Dreeke, Founder of the People Formula and Head of FBI Behavioral Analysis Program

CMX Summit
Discover the secrets of effective communication and building trust at the CMX Workshop led by Robin Dreeke, renowned Founder of the People Formula and former Head of the FBI Behavioral Analysis Program.
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How to Build Trust, the Crucial Ingredient of Collaborative Consumption

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Announcing CMX Summit Speaker Andrew Hyde

CMX Summit
Dive into the insights of Andrew Hyde, the innovative mind behind Startup Weekend, as he shares 7 invaluable lessons on nurturing thriving communities.
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3 Traits That Prove You're an Exceptional Community Builder

Career Development
We discuss the three traits that community leaders share that attract members and make their community successful.
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