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Knowledge Leaders and Culture Leaders: Why Support-Driven Communities Need Both

By 
Niv Jonah Hajaj, CMX Fellow
July 17, 2026
July 31, 2026
Support communities reward technical helpers but overlook the members who build belonging. A framework for recognizing Knowledge and Culture Leaders alike.
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User Generated Content: Examples, Why It Works, and Why It Matters

Community Management
Leon Papkoff walks us through examples of User-Generated Content and why it's so effective a strategy for a variety of different business models to engage their communities.
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18 Ideas to Help You Better Incorporate Community Feedback into Your Product

Community Management
Explore 18 strategies for managing community feedback and idea boards to enhance product development.
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Writing Community Guidelines You Can Stick To

Community Management
Writing community guidelines that you can stick to isn’t easy. But if you break the process down into distinct steps, you’ll be well on your way to success. This article will give you some tips and tricks for crafting the perfect community guidelines that you'll be able to stick to.
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The 7P’s of Community: The Framework for Building Community Belonging

Business Impact and Proving ROI
The 7P's of a community is a simple framework to help build communities, organize members, evaluate success of the community and more. Learn more with CMX.
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5 Steps to Convince Your Boss – #CMXSummit is the Place to Be

CMX Summit
Want to attend CMX Summit, but need that extra boost to help convince your boss that the investment is worth it? We got your back.
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What to Measure and Why: How to Track Community Engagement

Business Impact and Proving ROI
Guest contributor Saira Mortier walks us through some key metrics to measure for any community to establish how engaged that community's members are!
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Getting Extra Transparent on Your Costs and Benefits (And Ours) for CMX Summit

CMX Summit
A deep-dive into the costs and benefits of attending CMX Summit. We share all the numbers and where your ticket dollars go.
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Build a Community Measurement Strategy You Can Be Proud Of

Business Impact and Proving ROI
Does your community have a defined business value yet? Take the first step building a clear, effective community measurement strategy.
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