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How to Build Systems Around Community Without Losing the Human Touch

By 
Martha Essien, CMX Fellow
, 
October 8, 2026
October 8, 2026
Community is about people, but the work around it needs structure. Here's how to systemise repeatable tasks so you have more room for real connection.
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The 2021 Community Industry Report: The Data You Need to Build Thriving Communities

Business Impact and Proving ROI
The 2021 Community Industry Report from CMX
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A Conversation with Paras Pundir, Community Professional of the Year 2020

CMX Community Industry Awards
Discover the insights from Paras Pundir, CMX's 2020 Community Professional of the Year, on building connected and engaged communities.
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Stories of Resilience from the CMX Community

Community Management
Explore inspiring stories of resilience from community managers who faced challenges in 2020.
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The Finalists of the 2021 Community Industry Awards

CMX Community Industry Awards
Meet this year's Community Industry Awards finalists! Celebrating the achievements of the best in the industry.
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Build Great Product Communities With These Tips From Salesforce and Mind the Product

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How Community Drives Social Change | Kobie Fuller and Gordon Bellamy

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How Community Drives Social Change | CMX Summit 2020 %%sep%% CMX — Resources, Strategies and Tools to Help Community Professionals Thrive.
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CMX Connect 2020 | A Year in Review

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How The Product School Community Grew from One to One Million in Six Years

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24 Virtual Event Stories From the CMX Community in 2020

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Announcing This Year's Community Manager Advancement Day Theme: Resilience

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6 Steps to Building A Great Virtual Internal Community

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Calling All Community Builders: Take the 2021 Community Industry Report Survey!

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%%title%% %%sep%% CMX — Helping Community Professionals Thrive.
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How Did We Do? Your CMX Summit 2020 Feedback

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How Did we Do? Your CMX Summit 2020 Feedback %%sep%% CMX — Resources, Strategies and Tools to Help Community Professionals Thrive. Join the Community!
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The 2021 Community Industry Awards Are Here!

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How CMX Planned Our First All-Virtual Conference

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Everything we learned from throwing our first virtual conference: CMX Summit 2020 %%sep%% CMX — Helping Community Professionals Thrive.
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All the Videos from CMX Summit 2020

CMX Summit
%%title%%, All in One Place! %%sep%% CMX — Resources, Strategies and Tools to Help Community Professionals Thrive.
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