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All the Videos from CMX Summit 2020

October 20, 2020
May 19, 2023

Over three days at the beginning of October, we virtually welcomed 2,500 community professionals to CMX Summit 2020.This year was the first virtual CMX Summit in history, our most global event to date, and the largest conference ever hosted for the community industry. We brought together the industry’s best and brightest for over 70 talks across three virtual stages, giving presentations and dropping knowledge in awesome panel conversations.Now, all the videos from CMX Summit 2020 are available online and on-demand. Get ready to get inspired, learn strategies from the best in the business, and level up your community. Grab a pen, a notebook and some snacks, and enjoy over 20 hours of the best the community industry has to offer!

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Check out the full list of videos on Vimeo!

Keynote Sessions

Highlights of videos from the main stage of CMX Summit 2020. Don’t miss these keynote speakers that had the industry buzzing!

Welcome to CMX Summit! | David SpinksCommunities as Neighborhoods: Growing to Global Scale | Doug Scott, CMO at Twitch and Erin Wayne, Director of Community and Creator Marketing at TwitchA 5-Step Playbook for Resilient Growth | Yamini Rangan, CCO at HubSpotCreating Societal Movements Through the Power of Community | Kobie Fuller, Partner at Upfront and Gordon Bellamy, Visiting Scholar at USC GamesGo For Launch: A Comprehensive Guide to Getting Off of the Ground | Erica Kuhl, Community Strategist/Consultant and Brian Oblinger, Industry LeaderReimagining Marketing in the New Normal | Leela Srinivasan, CMO at SurveyMonkeyThe Values-driven Brand: Aligning Core Values and Marketing Strategy | Miki Toliver King, CMO at The Washington PostThe Future of Wellbeing | Deepak Chopra, Founder at The Chopra Foundation

Community Management

Hear from professionals at the heart of the industry on how they tackle day-to-day challenges like building culture, moderation and more.Privacy, Data Hygiene & Regulatory Compliance | Rosemary O'Neil, CMO at Social Strata

Squad Goals: How to Build Out Your First Moderator Team | Shana Sumers, Former Head of Community at HER AppHow to Foster a Culture of Innovation for Your Community | Laureline Boin, Global Head of Social & Community Products at DropboxSalesforce Community Manager Panel | Mallory Ranahan, Senior Community Manager at Salesforce, Amanda Boyle, Community Manager at Tableau, and Lizzy Roberts, Lead Community Manager at Salesforce. Moderated by Sofia Rodriguez Mata, Senior Community Manager at SalesforceGetting to the Heart of Community | Culture Amp Panel with Craig Forman, Gary Ware, Jimena Zubiria & Rachel KeckDigital Campfires: A New Framework for Building Customer Relationships | Sara Wilson, Creator & Host, The Digital Campfire DownloadUnlocking the Power of Creativity Through Community Design | Daniela Restrepo-Ortiz, Senior Community Specialist at OpenIDEOHow We Run Trailblazer Community Programs on Salesforce | Tiffany Oda, Senior Programs Manager and Kendall Odom, Program Manager at SalesforceMastering the Move to a New (or Redesigned) Community Platform | Brigid Colver, Senior Community Manager at Glint (Workshop)You Need To Calm Down: Keys to De-escalating Conflict in Text | Andrea Middleton, Open Source Community Growth Strategist at Automattic (Workshop)The ROI of Positive Communities & Content Moderation | Carlos Figuereido, Director, Community Trust & Safety at Two Hat10 Ways to Put Your Community Leaders in the Driver’s Seat | Jessica Langston, Director of the Trailblazer Community at Salesforce

Community Growth and Engagement

How are the industry’s most successful communities driving engagement, tracking their performance, and scaling sustainable communities? Find out in these videos from CMX Summit!Scaling Intimacy in Brand Communities: Building a Community for a DTC Mod

el | Reina Pomeroy, Head of Community at Modern FertilityDevRel in a COVID World | Ryan Boyd, Head of Developer Relations at DatabricksCreative Ways to Reward Your Top Users When You Have a Limited Budget | Nicole Saunders, Manager of Community Engagement at ZendeskLeveraging Learning Communities as a Tool to Improve Engagement | Osioke Itseuwa, Technical Advocate at DiscourseSupercharging Communities with Advocates | Dan Cote, CMO at InfluitiveCommunity, Leadership, and the Future of Digital Society | Jay Nathan, CCO at Higher LogicGrow and Engage Your Community With a Community Champion Program | Amber Cooper Jorez, Community Expert at Hivebrite and Rob Ellis, Community Manager at FulbrighterBuilding Communities That Don't Suck With Email | Jono Bacon, Founder at Jono Bacon Consulting4 Marketing Playbooks to Increase Web Traffic and Conversion | Joe Martin, CMO at CloudAppHow to Apply Product Go-to-Market Strategies to Increase Engagement and Drive Community Growth | Britt Caldwell, Director, Community and Events at WebflowScaling Beyond a Support Forum with the Five E's of Community | Angelica Coleman, Senior Community Manager at SnowflakeCommunity Relations: How to Leverage Other Communities for Your Cause | Mike Silberg, CEO and Founding Partner at IS-CL LTD (Workshop)

Business Impact and Strategy

Lessons on how communities can power broader organizational goals, create effective strategic frameworks, and navigate uncertainty in 2020 and beyond.

How to Pivot if Your Business Model is Upended | David Siegel, CEO at MeetupKeeping up with a fast-pace community during a downturn | Gabriel Pizzolante, Global Community Lead at SaaStockBuild the Influence Bridge Between Community and Product | Alex Pisani, Senior Community Manager at SalesforceCommunity, Leadership, and the Future of Digital Society | Jess Zakira Wise, CEO at Mesh CommunitiesSupport Agent or Agent of Change: You Decide | Michael Puhala, VP Solution Strategy at KhorosThe Power of User Groups as a Global Channel | Sofia Rodriguez Mata, Senior Community Manager and Jessica Galiana, Marketing Director of Trailblazer Community at SalesforceAnalyzing Community Using SWOT | Adrian Speyer, Head of Community at Vanilla Forums (Workshop)Creating Communities of Influence: Building Influencer Marketing Programs that Last | Amisha Gandhi, Vice President Influencer Marketing & Communication at SAPAccelerate your Community's Growth and Value | Phoebe Venkat, Customer Community Strategy at OktaCommunity Triage: The Future of the Community-Centric Customer Journey | Adrian Speyer, Head of Community at Vanilla ForumsFigma’s Four Fundamental Phases of Community Marketing | Amanda Kleha, CCO at FigmaUnderstanding Advocacy: Build Better Communities Alongside Your Customers | Kelsey Bourque, Customer Marketing Manager at AdobeImprove the Customer’s Journey & Keep Your Customer Forever | Loring Kaveney, President, Co-Founder of WorkOutLoud

Diversity, Equity and Inclusion

Industry-leading perspectives on how to put DEI at the center of community strategy.How to Be an Inclusive Community Leader | Kay Fabella, DEI & Remote Team Specialist at Kay Fabella ConsultingBuilding a Multi-Cultural Community Based on Inclusion | Tamar Blue, Founder and CEO of MentalHappyAdvancing Queer Womxn in Business Through Community | Kebone Moloko, Co-Founder and CEO at Queer Woman in BusinessThe Importance of Emotional Intelligence and Inclusive Community in the Workplace | Maryella Marie, Virtual Event Moderator at PowerToFlyBeyond the Ban: "Mending" and Restorative Moderation in Online Groups | Anika Gupta, Author and Consultant and Felicia Fulks, Faculty Librarian at Xavier UniversityIntentionally Building Diverse Programming | Nicole Felter, Associate Marketing Manager at PowerToFly

Personal and Professional Development

Videos of strategies from CMX Summit to manage your career, learn a new skill, or be the best version of yourself.The Evolution of Human Connection: How to Meaningfully Connect With Yourself and Why It Matters Now More Than Ever | Travis King, Host of The Community Builder Show

The Road to Chief Community Officer | Colleen Curtis, CCO at The Mom ProjectLeveraging Tech to Build the Future of Belonging | Vanessa Mason, Research Director at Future of BelongingThe Code of Trust: Communication Strategies to Build Trust and Relationships for Every Aspect of Life | Robin Dreeke, CEO at People FormulaRefresh, Reset and Be Your Best | Leah McGowen-Hare, VP, Trailblazer Community and Trailhead Evangelism at SalesforceYour Friendship Power Pack: How to Create Thriving Friendships During Adulthood | Kat Vellos, Author of We Should Get TogetherTrailblazing Together | Sarah Franklin, EVP & GM, Platform, Trailhead, & AppExchange at Salesforce

Virtual Events

These videos from CMX Summit focus on best practices for taking the excitement of in-person events online.Don't Just Host a Conference. Build a Community: How to Close the Virtual Event Experience Gap | Derek Andersen, CEO at BevySXSW x Slido Fireside Chat | Hugh Forrest, Chief Programming Officer at SXSW and Juraj Pal, Head of Product at SlidoSetting Yourself Up For Virtual Event Greatness | Lauren Hagerty, Director of Marketing and Community at PowerToFly (Workshop)Ready for CMX Summit 2021? Register today to be the first to know about updates for next year's event.

October 20, 2020
May 19, 2023

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